Chatfuel vs Gorgias
The short answer
Gorgias edges out Chatfuel overall (rated 4.3 vs 4.0). Choose Gorgias if you want the higher-rated all-rounder; pick Chatfuel if social-commerce sellers is your priority.
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| Chatfuel | Gorgias | |
|---|---|---|
| Rating | 4.0 | 4.3 |
| Pricing | trial | paid |
| Starting price | $69/mo | $10/mo |
| Best for | Social-commerce sellers | Shopify stores |
| Platforms | Shopify, Instagram, WhatsApp | Shopify, BigCommerce |
| Visit Chatfuel | Visit Gorgias |
Chatfuel
Chatfuel automates conversations across Instagram, WhatsApp, Facebook, TikTok and the web, handling support, DMs, lead capture and conversational sales. It targets social-commerce sellers wanting 24/7 automated messaging.
Full Chatfuel review →Gorgias
Gorgias centralizes email, chat and social support and uses AI agents to auto-resolve common tickets and answer pre-sale questions with order and product context. It integrates deeply with Shopify so agents can edit orders without leaving the helpdesk.
Full Gorgias review →