Gorgias Review
AI helpdesk purpose-built for ecommerce support.
4.3
Visit GorgiasFrom $10/mo
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paidShopifyBigCommerce
Overview
Gorgias centralizes email, chat and social support and uses AI agents to auto-resolve common tickets and answer pre-sale questions with order and product context. It integrates deeply with Shopify so agents can edit orders without leaving the helpdesk.
Pros
- Deep Shopify order/data integration
- AI auto-resolves repetitive tickets
- Revenue tracking on support conversations
Cons
- Ticket-based pricing can spike in busy seasons
- Setup takes time to tune automations
Key facts
| Starting price | $10/mo |
| Pricing model | paid |
| Best for | Shopify stores, Growing support volume, DTC brands |
| Platforms | Shopify, BigCommerce |
| Key features | AI agent, Shopify actions, Macros, Multichannel inbox, Revenue stats |
| Founded | 2015 |
Categories:AI Customer Service & Chatbots
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