Gorgias vs Zendesk
The short answer
Gorgias edges out Zendesk overall (rated 4.3 vs 4.3). Choose Gorgias if you want the higher-rated all-rounder; pick Zendesk if larger operations is your priority.
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| Gorgias | Zendesk | |
|---|---|---|
| Rating | 4.3 | 4.3 |
| Pricing | paid | paid |
| Starting price | $10/mo | $19/agent/mo |
| Best for | Shopify stores | Larger operations |
| Platforms | Shopify, BigCommerce | Shopify, Any store, Web, Mobile |
| Visit Gorgias | Visit Zendesk |
Gorgias
Gorgias centralizes email, chat and social support and uses AI agents to auto-resolve common tickets and answer pre-sale questions with order and product context. It integrates deeply with Shopify so agents can edit orders without leaving the helpdesk.
Full Gorgias review →Zendesk
Zendesk is a mature customer-service platform whose AI agents and copilot resolve and triage tickets across email, chat and social. For larger ecommerce operations it scales support with automation while keeping a unified agent workspace.
Full Zendesk review →