What is Gorgias?
The short answer
Gorgias centralizes email, chat and social support and uses AI agents to auto-resolve common tickets and answer pre-sale questions with order and product context. AI helpdesk purpose-built for ecommerce support.
Gorgias centralizes email, chat and social support and uses AI agents to auto-resolve common tickets and answer pre-sale questions with order and product context. It integrates deeply with Shopify so agents can edit orders without leaving the helpdesk.
It's a paid tool best for Shopify stores, Growing support volume, DTC brands.