What can Zendesk do?
The short answer
Zendesk's key features include AI agents, Copilot, Omnichannel inbox, Workflows, Analytics. Zendesk is a mature customer-service platform whose AI agents and copilot resolve and triage tickets across email, chat and social.
Zendesk is a mature customer-service platform whose AI agents and copilot resolve and triage tickets across email, chat and social. For larger ecommerce operations it scales support with automation while keeping a unified agent workspace.