Is Zendesk good for beginners?
The short answer
Zendesk is aimed more at Larger operations, Multi-channel support, Scaling teams than absolute beginners. A first-timer can use it, but expect a learning curve.
Zendesk is a mature customer-service platform whose AI agents and copilot resolve and triage tickets across email, chat and social. For larger ecommerce operations it scales support with automation while keeping a unified agent workspace.