Gorgias vs Tidio
The short answer
Gorgias edges out Tidio overall (rated 4.3 vs 4.2). Choose Gorgias if you want the higher-rated all-rounder; pick Tidio if small stores is your priority.
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| Gorgias | Tidio | |
|---|---|---|
| Rating | 4.3 | 4.2 |
| Pricing | paid | freemium |
| Starting price | $10/mo | $29/mo |
| Best for | Shopify stores | Small stores |
| Platforms | Shopify, BigCommerce | Shopify, WooCommerce, Wix, BigCommerce |
| Visit Gorgias | Visit Tidio |
Gorgias
Gorgias centralizes email, chat and social support and uses AI agents to auto-resolve common tickets and answer pre-sale questions with order and product context. It integrates deeply with Shopify so agents can edit orders without leaving the helpdesk.
Full Gorgias review →Tidio
Tidio combines live chat with Lyro, an AI agent that answers customer questions and recovers carts. A free plan and quick setup make it popular with small stores wanting 24/7 automated replies without a big support team.
Full Tidio review →